Terms & Conditions

These Terms & Conditions (“Terms”) form a binding agreement between you and LiveGig Ltd (“LiveGig”, “Eberechi Connect”, “we”, “us” or “our”) concerning your use of the Eberechi Connect website, progressive web application and related services (the “Platform”).

Eberechi Connect is a branded service operated by LiveGig Ltd. Unless expressly stated otherwise in a separate written agreement, LiveGig Ltd is the contracting operator of the Platform.

By registering, accessing the Platform, purchasing a membership or paid service, joining a Live session, registering for an event or using any Platform feature, you agree to these Terms and the Eberechi Connect Privacy Policy and Community Guidelines as applicable.

If you do not agree to these Terms, you must not use the Platform.

Eberechi Connect is a relationship-focused digital platform designed to help members discover meaningful connections, complete relationship assessments, receive compatibility recommendations, communicate privately, access relationship education and AI-assisted coaching, participate in Live sessions and events, explore dating experiences and, where available, use Couples Mode.

The Platform is a technology and community service. It does not guarantee friendship, dating, a match, an introduction, engagement, marriage or any other particular relationship outcome.

Eberechi Connect is not a medical, psychological, legal or emergency service. Unless a separate written service expressly states otherwise, Eberechi Connect is not acting as a licensed therapist, psychologist, doctor, lawyer or financial adviser.

• You must be at least 18 years old to create or use an account.
• You must provide accurate, current and non-misleading information.
• You must not create or operate an account for another person without that person's permission.
• You must not impersonate another person or materially misrepresent your age, identity, relationship status, marital status, intentions or other material information.
• You are responsible for keeping your login credentials secure and for notifying us promptly of suspected unauthorised access.
• You must comply with the verification, safety, community and payment requirements applicable to the features you use.

We may require additional verification where reasonably necessary for safety, fraud prevention, security, legal compliance or access to particular features.

Certain features may require email or phone verification, profile completion, relationship assessment, selfie/liveness verification, identity verification or other safety checks.

Verification is a safety and authenticity measure. A verified badge, successful liveness check or identity-verification status is not a guarantee that a member is truthful, trustworthy, safe, single, compatible, suitable or free from misconduct.

• Providing false identity information or using another person's identity is prohibited.
• Attempting to bypass, manipulate or defeat verification or safety controls is prohibited.
• Submitting another person's biometric or identity information without lawful authority or permission is prohibited.

Where selfie/liveness or identity information is processed, it will be handled in accordance with the Privacy Policy and applicable Nigerian data-protection law. Where the law requires explicit consent for a processing activity, we will seek that consent through an appropriate affirmative mechanism.

We may use specialist third-party verification providers. Their role, data processing and applicable safeguards will be addressed in the Privacy Policy and relevant contractual arrangements.

You may submit photographs, videos, biography information, preferences, assessment responses, messages, posts and other material (“User Content”).

• You must have the rights and permissions necessary to submit your User Content.
• Do not upload illegal, fraudulent, abusive, threatening, hateful, exploitative or deceptive material.
• Do not publish another person's private or confidential information without lawful authority or permission.
• Do not create fake, misleading or impersonated profiles.
• Do not upload malware or other malicious code.

You retain ownership of your User Content. You grant Eberechi Connect a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit, moderate and process your User Content to the extent reasonably necessary to provide, secure, operate, personalise and improve the Platform, subject to the Privacy Policy.

We will not acquire ownership of your User Content merely because you use the Platform.

The Platform may use information from your profile, preferences, assessment responses and other permitted information to generate compatibility recommendations and personalise your experience.

Compatibility scores and recommendations are algorithmic outputs intended as tools for discovery and relationship education. They are not objective predictions of relationship success, marriage, character, sexual compatibility, safety, honesty or future behaviour.

A compatibility recommendation is not a determination of a person's worth, suitability, safety or future conduct.

We may test, improve, recalibrate or modify recommendation systems. We do not guarantee a minimum number of matches or introductions.

The Privacy Policy explains the personal-data processing associated with profiling and personalisation and any rights applicable to automated decision-making. Where applicable law provides a right to human intervention, expression of a view or contesting a decision, the applicable process will be described there.

You remain responsible for deciding whether to communicate with, meet or pursue a relationship with another member.

The AI Relationship Coach provides general relationship education, reflection prompts, communication support, dating guidance and related assistance.

• The AI Relationship Coach is an artificial-intelligence system, not a human.
• The AI Relationship Coach does not impersonate or represent that it is the creator or that the creator personally authored, reviewed or approved every response.
• AI responses may be inaccurate, incomplete, outdated or unsuitable for your circumstances.
• The AI Coach is not a therapist, psychologist, doctor, lawyer, financial adviser or emergency service.
• Do not use AI guidance as a substitute for qualified professional care.

Where creator-approved resources are used to ground the AI Coach, that does not change the AI system's status or make the creator personally responsible for each AI-generated response.

For emergencies, threats, domestic violence, abuse, self-harm, serious mental-health concerns or urgent medical situations, contact an appropriate qualified professional, emergency service or relevant authority.

Private messaging is provided to help members communicate. You are responsible for what you send and receive.

• Do not request, solicit, transfer or send money or financial assistance to another member as a condition of dating or continuing a relationship.
• Do not use the Platform for romance scams, fraud, money laundering, illegal solicitation, exploitation or financial deception.
• Do not harass, threaten, stalk, sexually harass or repeatedly contact someone who has asked you to stop.
• Do not use another person's personal information to manipulate, threaten, blackmail or exploit them.

We may review, restrict or act on communications where permitted by law and reasonably necessary for safety, fraud prevention, moderation, security or legal compliance. Any processing of communications is subject to the Privacy Policy and applicable law.

Eberechi Connect may provide Live streams, Q&As, workshops, courses, communities and events. Live sessions may be free, members-only or paid.

Event dates, speakers, venues, formats and availability may change. Paid events may have additional terms displayed at checkout.

Participants must follow host, moderator and event rules.

Live sessions may be recorded, photographed, transcribed or otherwise captured for moderation, replay, educational, promotional or platform purposes where appropriate notice is provided and the processing is permitted by law. Users should not assume that a Live conversation is confidential unless the applicable session expressly states otherwise.

Content involving sexual or relationship education may be presented by authorised hosts in designated sessions. Users must not use general community features to upload or distribute sexually explicit, exploitative or unlawful material.

The Platform may provide date ideas, Date Concierge functionality, venue information, booking services or links to third-party services.

Restaurants, venues, transport providers, coaches and other third-party businesses are independent providers. Their availability, safety, quality, pricing, service delivery and cancellation rules are their responsibility unless Eberechi Connect expressly states that it is the supplier of the relevant service.

Where Eberechi Connect facilitates a booking, applicable checkout or booking information will identify the relevant provider and material cancellation or refund conditions where reasonably practicable.

A recommendation, listing or booking facilitation does not constitute a guarantee of a third party's safety, quality or suitability.

Users should verify booking details and take reasonable personal-safety precautions.

Paid memberships and other paid services are offered at the prices displayed at checkout. Prices and plans may change for future purchases.

Payments may be processed through Paystack or another authorised payment provider. By purchasing, you authorise the applicable payment provider to process the amount displayed at checkout.

If a membership is recurring, the billing frequency, renewal price and material renewal conditions will be disclosed before purchase or renewal.

We may suspend or restrict paid access where payment fails, is reversed, charged back or is reasonably suspected to be fraudulent, subject to applicable law.

A payment confirmation does not by itself guarantee activation where payment verification is pending. Membership activation may depend on successful payment verification.

You may cancel a recurring membership through the cancellation process made available in the Platform or through the relevant payment provider where required.

Cancellation stops future renewal. Unless applicable law or an express offer provides otherwise, cancellation does not automatically refund the period already paid.

Deleting the app, closing a browser or removing a home-screen shortcut does not cancel a subscription.

If you purchased through a third-party store or payment service, you may need to cancel through that provider.

We will not make cancellation deliberately inaccessible or materially more difficult than the process used to subscribe, subject to the capabilities of the relevant payment provider.

Eberechi Connect primarily supplies digital services, so there is generally no physical return process.

Refund rights are subject to applicable Nigerian consumer-protection law and any specific purchase terms presented at checkout. Nothing in these Terms removes or restricts a consumer right that cannot lawfully be excluded.

A refund or other appropriate remedy may be available where:

• you were charged in error or more than the amount clearly displayed at checkout;
• the same transaction was duplicated due to a technical or processing error;
• a confirmed Platform-side failure materially prevented access to a paid service and the failure is not promptly remedied;
• a paid event or service is cancelled by Eberechi Connect and the applicable terms provide for a refund;
• Eberechi Connect was the contracting supplier of a third-party service that was not delivered; or
• a refund or other remedy is required by applicable law.

A refund will not ordinarily be due merely because you did not receive a match, disliked a recommendation, chose not to use the service, or did not achieve a relationship outcome, subject to applicable consumer rights.

Refund requests should be submitted to eberechiconnect@gmail.com with your account email, transaction reference, date, amount and reason. Approved refunds will normally be returned through the original payment method where technically possible.

Nothing in this section creates a blanket 'no refund' rule. Where a service has not been delivered or has materially failed to meet applicable standards, Eberechi Connect will assess the appropriate remedy in accordance with applicable law.

Promotions, founding-member offers, discounts, free trials and beta offers may have separate eligibility, expiry and usage conditions.

Promotional discounts do not apply retrospectively unless expressly stated.

Beta access may include experimental features, limitations, changes and downtime. Beta participation does not guarantee that a feature will remain available after beta.

Promotional prices, eligibility and duration will be stated clearly before purchase.

You must not:

• harass, intimidate, threaten, stalk, sexually harass or abuse another person;
• use the Platform for fraud, romance scams, money laundering or unlawful solicitation;
• impersonate another person or organisation;
• create fake or materially misleading profiles;
• misrepresent age, identity, relationship status or material intentions;
• circumvent verification, moderation, account restrictions or safety controls;
• scrape or harvest member information without authorisation;
• reverse engineer, disrupt or attempt unauthorised access to the Platform;
• upload malware or malicious code;
• use the Platform for unauthorised commercial solicitation;
• facilitate trafficking, sexual exploitation or other unlawful activity;
• publish another person's personal information without lawful authority or permission;
• distribute sexually explicit, exploitative or unlawful content through features not expressly designated for authorised educational content; or
• encourage another person to violate these Terms.

Eberechi Connect facilitates introductions; it cannot guarantee another person's behaviour, identity, intentions or safety.

• Meet new people in public places for initial dates.
• Tell a trusted person where you are going.
• Arrange your own transportation where appropriate.
• Do not send money, passwords, one-time codes or financial credentials to someone you met through the Platform.
• Do not share sensitive personal information prematurely.
• Leave a situation if you feel unsafe and contact appropriate local authorities or emergency services.

If you suspect fraud, impersonation, abuse, exploitation or other serious misconduct, use the reporting tools or contact support promptly.

Members can report or block other members using Platform tools or by contacting support.

We may investigate reports and take action including warnings, content removal, additional verification, feature restrictions, account suspension or termination.

We may cooperate with law enforcement or competent authorities where required by law or reasonably necessary to address serious safety, fraud or criminal concerns.

We may use automated and human moderation tools to detect or prevent fraud, abuse, harmful content and security threats, subject to applicable law and the Privacy Policy. Where appropriate and practicable, users may appeal certain moderation or account decisions through a process communicated by Eberechi Connect.

You may stop using the Platform and request account deletion, subject to applicable retention obligations and the Privacy Policy.

We may suspend or terminate an account where we reasonably believe the user has violated these Terms, endangered others, committed fraud, evaded safety controls, created a security risk or used the Platform unlawfully.

Where permitted by law, termination for serious misconduct may occur without refund. This does not limit rights that cannot lawfully be excluded.

Termination may result in loss of access to profiles, messages, matches and paid features, subject to legal and operational retention requirements.

We may retain limited records where reasonably necessary to comply with law, prevent fraud, resolve disputes, establish or defend legal claims, or protect the rights and safety of users and the Platform.

Unless expressly stated otherwise in a separate written agreement, the underlying software, platform architecture, source code, technology systems, matching infrastructure, AI implementation, technical frameworks and other technology used to operate Eberechi Connect are owned by LiveGig Ltd or its licensors.

The Eberechi Connect name, logo, software, design, code, platform architecture, matching technology, AI systems and other Platform materials are protected by intellectual-property rights.

You may not copy, reproduce, modify, distribute, sell, license, reverse engineer or commercially exploit Platform materials except as expressly permitted by law or written permission.

Creator names, creator trademarks, creator content, relationship philosophies, courses and other creator-owned intellectual property remain the property of their respective owners and are used subject to applicable creator/platform agreements.

Nothing in these Terms transfers ownership of LiveGig's technology to a member or creator.

The Eberechi Connect Privacy Policy governs the collection, use, disclosure, retention and other processing of personal data.

Depending on the features used, data may include account details, profile information, photographs, verification information, assessment responses, communications, payment-related information, device information, usage data and information generated from interactions with the Platform.

Selfie/liveness or identity verification may involve sensitive personal data. The Privacy Policy explains the purposes, lawful bases, categories of data, retention periods, recipients and processors, security measures, international transfers where applicable, data-subject rights and complaint mechanisms.

The Platform may process profile, assessment and usage information for compatibility recommendations and personalisation. Details of profiling and any applicable automated-decision rights are addressed in the Privacy Policy.

Where third-party processors are used for verification, payments, analytics, communications, hosting or other functions, Eberechi Connect will manage those relationships in accordance with applicable data-protection requirements.

Where applicable law requires a Data Privacy Impact Assessment or other prior privacy-risk assessment for a processing activity, Eberechi Connect will address that requirement before the relevant processing begins.

Nothing in these Terms is intended to replace the Privacy Policy or any separate privacy notice required by law.

The Platform may integrate with payment processors, authentication services, analytics providers, verification providers, event providers, venues, communications services and other third-party services.

Third-party services are governed by their own terms and privacy policies where applicable.

We are not responsible for services outside our reasonable control. Where Eberechi Connect is itself the contracting supplier for a third-party experience, the applicable purchase terms will determine the respective responsibilities.

Links to third-party websites or services do not constitute an endorsement or guarantee.

We aim to provide a reliable Platform but do not guarantee uninterrupted, error-free or continuously available service.

We may maintain the Platform, introduce or remove features, change interfaces, improve matching systems and modify prices for future purchases.

Nothing in these Terms requires us to maintain a specific feature permanently unless required by a separate written agreement or applicable law.

Eberechi Connect does not guarantee a match, introduction, response, date, relationship, engagement or marriage. Compatibility scores, AI guidance, creator content and member profiles are tools for discovery and education and are not guarantees of another person's character, intentions, suitability or future behaviour.

Members remain responsible for their own relationship decisions, communications and offline interactions.

Where available, Couples Mode is intended for two people who mutually confirm that they are in a relationship and voluntarily choose to link their accounts.

• A member must not link another person's account without that person's knowledge and consent.
• Each partner remains responsible for their own account and use of the Platform.
• Information intentionally shared through Couples Mode may be visible to the linked partner depending on the feature and applicable settings.
• Either partner may request to unlink accounts, subject to the technical and operational consequences described by the Platform.

Couples Mode assessments, check-ins, shared goals and AI coaching are educational and relationship-support tools and are not therapy or professional counselling.

To the fullest extent permitted by law, the Platform is provided on an 'as available' basis, subject to non-excludable consumer rights.

We do not warrant that recommendations, AI responses, user profiles, verification outcomes, event details or third-party information will always be accurate, complete, current or error-free.

Verification does not certify a member's character, intentions, relationship status, financial position, criminal history or safety.

Nothing in these Terms excludes or limits liability or a consumer right that cannot lawfully be excluded or limited.

To the fullest extent permitted by applicable law, LiveGig Ltd and Eberechi Connect will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

Subject to non-excludable rights and applicable law, our aggregate liability arising from a user's paid use of the Platform shall not exceed the greater of: (a) the amount the user paid for the specific paid service giving rise to the claim; or (b) the amount the user paid for paid services during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that applicable law does not permit a business to exclude or limit.

To the extent permitted by law, you agree to indemnify and hold harmless LiveGig Ltd and Eberechi Connect from reasonable claims, losses, liabilities and costs arising directly from your unlawful conduct, material violation of these Terms, infringement of third-party rights, fraud or misuse of the Platform.

This indemnity does not require you to indemnify Eberechi Connect for liability caused by Eberechi Connect's own conduct to the extent such liability cannot lawfully be shifted to you.

If you have a complaint, contact Eberechi Connect Support at eberechiconnect@gmail.com. We encourage good-faith resolution before formal proceedings.

We aim to acknowledge complaints within five (5) business days and provide a substantive response within a reasonable period having regard to the nature and complexity of the complaint.

These Terms are governed by the laws of the Federal Republic of Nigeria.

Subject to any mandatory consumer-protection or other statutory rights, disputes may be brought before a court of competent jurisdiction in Nigeria.

Nothing in this clause prevents a consumer from exercising a statutory right to seek redress through a competent regulatory or dispute-resolution body.

We may update these Terms from time to time. Updated Terms will be published with a new effective date.

Where changes materially affect users, we may provide additional notice where appropriate or required by law.

Where a material change to these Terms adversely affects users, we may provide additional notice where appropriate or required by law.

Continued use after the effective date constitutes acceptance to the extent permitted by law. If you do not agree to a material change, you should stop using the Platform and, where applicable, cancel your membership.

You agree that notices, confirmations and other communications may be provided electronically through the Platform, email, SMS or other contact details you provide, subject to applicable law. You are responsible for keeping your contact details current.

These Terms, the Privacy Policy, Community Guidelines, applicable purchase terms, event terms and other policies expressly incorporated into the Platform form the agreement governing your use of Eberechi Connect.

If any provision is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

Failure to enforce a provision immediately does not constitute a waiver of that provision.

Eberechi Connect Support

Operator: LiveGig Ltd

Support Email: eberechiconnect@gmail.com

Website: https://eberechiconnect.live/

Privacy and Data Requests: eberechiconnect@gmail.com

The current Privacy Policy and Community Guidelines are available through the Eberechi Connect Platform.

Eberechi Connect operates in Nigeria and will comply with applicable Nigerian law, including applicable consumer-protection and data-protection requirements.

The Platform's processing of personal data will be governed by the Nigeria Data Protection Act 2023 and applicable regulations, guidance and lawful directives of the Nigeria Data Protection Commission. The Platform will also respect applicable consumer rights under the Federal Competition and Consumer Protection Act 2018.

Where a provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory requirement will prevail to the extent of the conflict.